Australian Shipping Rates
We have different shipping rates for Australia that vary by speed and whether you want Insurance/No Insurance.
Basic Flat Rate:
$10 Basic Flat Rate for any number of items (if package is not Heavy*) to any address in Australia. Takes about 5-7 days to receive your item. This basic option has limited or no tracking. A signature is usually required for this method (so someone will need to be at home/office to receive).
Insurance: This method has No Insurance, if the item is lost or damaged in transit it will not be replaced or covered (using no insurance is at your own risk, we recommend one of the options below).
We use Fastway or Australia Post for this method normally. The driver may not leave a calling card and may not redeliver unless you check the package code.
Faster Flat Rate:
$14 Faster Flat Rate that is PO BOX Ok (to any Australian address if package is not Heavy*). Usually takes about 4-5 days to receive so is a little faster. However this method has limited or no tracking.
No Signature required for PO Boxes.
Insurance: We insure this package for you and will replace any packages damaged or lost in transit.
We use Australia Post for this method normally. If you're not home check the tracking code or your local post office.
DHL Express Rate (Fastest and Most Secure):
$20 flat rate using DHL Express (to any Australian address if package is not Heavy*).
This is a super fast, reliable method with great online/phone support from DHL Australia. Takes only 1-2 days. Includes live tracking from door to door (web, phone and email notices).
DHL Couriers are also very polite and they will redeliver if you are not home. You can call to reschedule your delivery as well.
DHL requires a signature on all deliveries so you will be guaranteed your item goes to a person and is not left unattended.
Insurance: We insure this package for you and will replace any packages damaged or lost in transit.
*Heavy Packages (DHL Express):
Starting at $24 all Heavy Packages are now sent via DHL Express for extra speed and security. Takes only 1-3 days and has all the same features as the DHL Express rate.
Insurance: We insure this package for you and will replace any packages damaged or lost in transit.
Basic Rate - Orders Over A$200:
Orders Over A$200 are shipped FREE to any Australian address. Normally takes 5-7 days, Has the same features as the Basic Flat Rate and is NOT Insured and has very limited tracking. We recommend using the option below.
DHL Express Rate - Orders Over A$200:
$10 flat rate - If you order over A$200 you can get fast delivery via DHL EXPRESS (1-3 days) with a great subsidised rate of only $10!
Same features as the normal DHL Express rate and your package is Insured and tracked every step of the way.
Insurance: We insure this package for you and will replace any packages damaged or lost in transit.
Shipping Rates - New Zealand and International
See International Shipping page for delivery rates via registered international mail to NZ, UK, Europe, US and Asia.
To check your shipping simply add items to your cart and use the 'Estimate Shipping' button.
Dispatch
We usually ship 2-3 working days after you place your order for standard delivery and same day for Express Postage.
Signature on Delivery
You will need to sign for the delivery. If you're not home when the delivery is made a slip will be left by courier, you can sign and authorise that the courier leave the package at your door if you're not home on the next delivery attempt.
You will need to check the tracking status using the Tracking ID and link we send you when we ship the order. Note that if you miss a delivery you will need to organise directly with the courier or Australia Post.
Need to Exchange an Item?
For exchanging an items see our returns policy on the Returns page for when and how to return a product using Urbanities returns policy.
